toda a informação e todo o conhecimento do mundo

... e apesar disso, recusamo-nos a ouvir e escolhemos ignorar a informação e o conhecimento a que temos acesso.

Knowledge Management and Real Conversation by David Gurteen (Gurteen Knowledge):
"In short, even if we made perfect knowledge available there is no guarantee that we will understand the world any better or make wiser decisions or put it to productive use. We 'tune out' what we don't wish to hear. (...) Are we prepared to accept that in being honest we will scare people? Are we prepared to deal with people, who when we tell the truth, will perceive it as a personal assault - an invitation to battle rather than the beginning of a real conversation?"

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